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Scaling BPM Adoption: From Project to Program with IBM Business Process Manager by Jonas Zahn, Wim Peeters, Dennis Parrott, Fahad Osmani, Guy Lipof, Ines Lehmann, Flournoy Henry, Lisa Dyer

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Managing a process
This chapter focuses on the management aspects in Business Process Management (BPM.) Management requires visibility so that opportunities for change can be surfaced. The exercise of designing processes inherently requires you to be prepared for change.
This chapter begins with an overview of how to measure and analyze business applications and processes through metrics, key performance indicators (KPIs), and service level agreements (SLAs). The next step is to use the outcome to further refine process models for better performance ...

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