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Scaling BPM Adoption: From Project to Program with IBM Business Process Manager by Jonas Zahn, Wim Peeters, Dennis Parrott, Fahad Osmani, Guy Lipof, Ines Lehmann, Flournoy Henry, Lisa Dyer

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Business scenario used in this book
This chapter describes the business scenario that we use within this book to demonstrate how to discover, document, implement, and manage business processes in IBM Business Process Manager.
This chapter introduces the scenario, describes the company and people involved in this scenario, and introduces the business processes.
The business scenario in this book covers the hiring and onboarding of new call center ...

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