References and Suggested Reading
Although the authors have not directly quoted from each of the books and articles listed below, each book or article has added to the development of the perspective taken throughout this book. It is important to acknowledge the vast array of ideas, opinions, and research that goes into moving the practice of management to successively higher levels of quality, innovation, and effectiveness.
Andreas, S., and C. Faulkner, eds. 1994. NLP: The New Technology of Achievement. New York: William Morrow.
Argyris, C. 1991. Teaching Smart People How to Learn. Harvard Business Review 69, no. 3: 99–110.
———. 1993. Knowledge ...
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