Introduction to the Help Desk
The support of SAP systems and applications consists of solving all types of problems and questions that arise during the operation of the SAP systems. Supporting SAP users and SAP systems is one of the main activities during and after going live.
If support is not provided in an efficient and timely manner, users will not be able to perform their jobs as expected, systems will not be stable, many questions will remain unanswered, and many application and technical issues will remain unresolved. This can severely affect business operations. There are many reasons why problems exist or can arise:
System bugs
Human error
Lack of knowledge
Problems with continuous data migration, conversion, and interfaces
Technical infrastructure ...
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