Tools and Techniques
Quite a few SAP operations-specific and other supporting documents can be found on the Planning CD, including the following:
A sample Current-State Solution Stack Matrix: a simple Microsoft Excel workbook divided into solution stack layers, detailing each layer through in-line text and embedded documents.
A sample Help Desk Top 20 Issues and Resolutions, which can be used as a template for developing your own monthly communication vehicle (to be shared with the end-user community as well as the SAP TSO).
Both a sample Quick-Check and a sample Delta Guide have been included, illustrating two different approaches to creating system installation checklists or scheduled operations procedures.
Operational checklists to be executed ...
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