Summary
You have seen that staffing an SAP Technical Support Organization is a lot of work! Hopefully, the process I have shared, complete with templates and techniques and more, will help streamline things. First and foremost, though, take care to bring in the right people in the first place—it’s infinitely harder and even more time-consuming to manage under-performers out of your organization, not to mention the time that everyone else will waste picking up the slack.
Additionally, take the time to understand the two key SAP support staff personalities before you begin tossing around offer letters, or hire into an organization yourself. And if you are a manager or team leader in an SAP project, pay particular attention to the mix of compensation ...
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