Tools and Techniques
On the Planning CD, I have incorporated a number of different organization chart approaches, job descriptions for the core TSO roles discussed in this chapter (including the SAP Project Client PM, Solution Architect, SAP Infrastructure/Basis Lead, Senior DBA, and the SAP Data Center Lead), and a Microsoft PowerPoint slide that may be used to justify both internal training and bringing in external consultants. I have also included the figures found in this chapter, in Microsoft PowerPoint format.
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