Troubleshooting

Frequently encountered problems while importing data into MDM are discussed in this section.

Import files are not being processed by the MDIS

If the source files aren't being imported into MDM, it might be because of any of the following:

Cause

Solution

Server or repository status

Check if both the MDS and MDIS are started and if the repository is loaded.

Port problems

Check the Ports detail pane in the Console and verify if the port type is inbound, if the port's Processing Type is Automatic, if the port's status is empty. If the port status is blocked it implies that the MDIS attempted to import a file which is blocked due to a structural exception.

MDIS configuration errors

The MDIS must be able to connect to an MDM repository ...

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