CHAPTER 17Availability and Recoverability: Organizational Factors

IN THIS CHAPTER

• Organizational Decisions Affecting Availability

• Organizational Design and Backup Considerations

• The Disaster Recovery Organization

• Where Process and People SPOFs Intersect

• Real-World People-Related Availability Best Practices

• Summary

• Case Study: The Impact of People and Process on DR

Well beyond technology considerations, it is actually people and organizational considerations that most affect an SAP system’s availability. That is, to achieve the greatest level of availability and reliability, a firm needs to have not only the right technology in place but also the right balance of well-trained, knowledgeable, and capable people spread across a ...

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