Summary
Keeping mission-critical systems up and running, including quickly recovering from failures, is one of the most important investment protection measures to be taken. Keeping a system available 24 hours a day, 7 days a week, is a task that requires investments in three areas: people and processes, technology and infrastructure solutions, and support.
Users consider the application an availability of a service. From the more technical IT perspective, availability is the functioning of all the components in the entire mySAP.com application stack, including the environment, the computing hardware and OS, the database, the business applications and the Internet middleware. All of these functions or levels need to be managed from an availability ...
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