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Sams Teach Yourself Microsoft® Dynamics CRM 2011 in 24 Hours by Anne Stanton

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Options: What Can Be Changed?

Developers who want to fully exploit Microsoft Dynamics CRM need to learn to “think CRM,” and they also need to master a number of significantly different development skill sets. Each skill set discussed in this hour is a benefit to the CRM development platform as standalone expertise, but a deep understanding of all technologies can make a significant difference. Developers should remember that the more they can “think CRM,” the easier their application will be to support. Furthermore, when business stakeholders can also “think CRM,” new features can be added quickly and effectively. When business users do not “think CRM,” it is easy to end up in a conflict-of-interest situation. Users who make demands without considering ...

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