The SAP Support Team
When you reach the Go-Live milestone, your SAP implementation turns a new corner. Now, issues and challenges must be resolved in a production environment where downtime is likely hard to come by, and end users are reluctant to give up anything beyond what they’ve agreed to in their Service Level Agreements with IT. In these cases, the SAP Support Team, or simply SAP Support, shines.
SAP provides you with contact information necessary to work with your customer-specific SAP Support Team. Keep in mind the resources available via the SAP Support Portal as well—they were covered previously.
Supporting Unplanned Downtime
SAP has always been very good about providing support during mission-critical “down” situations. They are ...
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