End User Lessons Learned
End users walk away from an SAP implementation with a great amount of knowledge that needs to be captured quickly lest lost. This is especially important for SAP implementations that are phased over time or across locations, where lessons learned can be easily applied again and again, and therefore reap quick benefits for the company. Important end-user lessons learned include
Poorly communicated service level expectations
Unwillingness to change current business practices
Staying focused on core SAP implementation requirements
Understanding the “Adult Learning Model”
Poorly Communicated Service Level Expectations
Too many organizations have failed in the past to coordinate with the IT and business teams the specific service ...
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