End User Lessons Learned

End users walk away from an SAP implementation with a great amount of knowledge that needs to be captured quickly lest lost. This is especially important for SAP implementations that are phased over time or across locations, where lessons learned can be easily applied again and again, and therefore reap quick benefits for the company. Important end-user lessons learned include

  • Poorly communicated service level expectations

  • Unwillingness to change current business practices

  • Staying focused on core SAP implementation requirements

  • Understanding the “Adult Learning Model”

Poorly Communicated Service Level Expectations

Too many organizations have failed in the past to coordinate with the IT and business teams the specific service ...

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