Sams Teach Yourself Microsoft® SharePoint™ 2003 in 10 Minutes

Supporting and Training SharePoint End Users

A critical component of any SharePoint rollout is training the users of the environment in the use of SharePoint. Using SharePoint is a big shift in thinking for most users, who may be used to the “old” method of accessing files on file servers and via email attachments. It is vital to the success and viability of your SharePoint environment to train the users on the new technology. In general, effective SharePoint training takes one of several forms:

• Documentation— Creating a document, preferably with screenshots and step-by-step procedures and guidelines, is one of the easiest ways to disseminate knowledge about SharePoint.

• Structured classes— A series of hands-on training classes is one of the ...