Troubleshooting the Connection

Several things can cause your Internet connection not to work correctly. Some of the most common problems and potential solutions for them are listed as follows.

The Modem Never Dials

  • Make sure that you have selected the proper communications device for your modem.

  • Try reducing the speed in the first line of the options file from 115200 to 57600.

  • Check your modem handbook and see if it is expecting some kind of special initialization string. If so, you can supply this in the chat.script file; if your modem's initialization string, for example, is AT&F, you can add the string AT&F OK into the script right after the ATZ OK part.

  • Make sure that your modem is not a WinModem. Check your computer's documentation to see if ...

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