I Can’t Print!

If you surveyed the entire country and asked administrators which network problem they found most aggravating, my bet is that one of the top answers would be network print problems. You want to get good at dispatching these problems quickly. Read on for what I’ve found to be a highly effective five-step process to diagnosing most print problems.

Unfortunately, many delayed resolutions to printer problems are because of insufficient network printer documentation. When Cassie and friends refer to the broken printer as “Cassie’s printer,” that means something to them, but to you as a network troubleshooter, it means zero (unless ...

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