Sams Teach Yourself Network Troubleshooting in 24 Hours, Second Edition

Reaction Traction: Getting a Handle on a Problem

Unless you have a crystal ball or network management software (again, see Hour 23), your first inkling that something is wrong with your network will have nothing to do with your network and everything to do with your telephone. This is particularly true if your organization has multiple sites or multiple networks because you’re not always going to personally suffer during a network outage; therefore, you won’t know what’s happening unless someone (or something) lets you know. For the moment, let’s assume that you haven’t invested in network management software and are relying on your telephone to explode at the speed of light when the network gets into trouble. (As my pop used to say, you need ...