Workshop

Oh, boy! Workshop time! Here’s a brief quiz to help you make the most out of this hour’s lesson, as well as activities for you to try on your own.

Quiz

Q1: Subjective means what?
  1. The way someone sees an issue

  2. The cold hard facts

  3. The world according to Garp

  4. The truth of the matter

Q2: True or False: SOAP notes always lead to a conclusion the first time.
Q3: A piece of subjective data should be _________.
  1. ignored

  2. collated

  3. divided

  4. investigated

Q4: Which of the following is not an example of a piece of objective data?
  1. How a user perceives a problem

  2. A measurement

  3. The number of users involved

  4. The timing of a problem

Q5: Analysis is usually the process of thinking about what?
  1. The cold, hard light of reason

  2. Reasonable subjective data

  3. Objective data only ...

Get Sams Teach Yourself Network Troubleshooting in 24 Hours, Second Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.