Just the Facts
When considering the facts in an intermittent or complex network issue (also known in the industry lingo as “troubleshooting a weird problem”), you need to categorize a basic list of objective items that can help point toward a solution:
Duration of problem (all the time or intermittent?)
Start of problem (date and time)
Place (on the network; physical location)
Number of users involved
Configuration of workstation (like or unlike others?)
Number and types of applications involved (running simultaneously with?)
User name(s) involved; security group(s) belonged to
Measurements
Behavior of similar applications
Even though you might have a lot of objective data, you might not have the right objective data to analyze in order to come to the ...
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