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Salesforce.com Secrets of Success: Best Practices for Growth and Profitability, Second Edition by David Taber

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Chapter 13. Best Practices in IT

The three most dangerous things in information technology are a programmer with a soldering iron, a manager who codes, and a tech support guy who gets ideas.

—Anonymous

This chapter is for everyone who works in information technology—whether employee or consultant. Most IT people already have most of the skills, knowledge, experience, and attitudes they need for a smooth, successful implementation of Salesforce.com (SFDC). But if you’ve never worked with SFDC or been part of an Agile project before, there are a few critical twists. This chapter explores three key issues for IT personnel: policy, data quality, and administration.

Before we start on the details, it’s important to get one point across: SFDC is unique ...

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