Part II
Keeping Track of Customer Relationships
For more on the relationship part of Customer Relationship Management (CRM), go to www.dummies.com/extras/salesforcedotcom.
In this part …
- Find out how to manage your customer data.
- Learn how to log all activity with customers to ensure a complete perspective.
- Understand what Chatter is and how your sales, marketing, and customer service organizations can benefit from it.
- Discover configuration changes you can make to custom-tailor Salesforce to work for your business.
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