Salesforce.com® For Dummies®, 4th Edition

Authors' Acknowledgments

Our heartfelt thanks go out again to the many individuals who came together to make this fourth edition a reality. Some people think it's a cinch writing a book, but they're wrong, especially when the topic is an on-demand application. It takes a team of official and unofficial participants, some of whom we'd like to thank.

First and foremost, thanks to the gang at Wiley: Bob Woerner for being the unflappable optimist; Rebecca Senninger for asking the right questions and having the best answers; and Justin Davis for his wealth of Salesforce expertise.

We'd be telling a bald-faced lie if we said we could write this without any help from our friends at Salesforce.com. Behind the application and the company is a set of incredibly intelligent, talented, and dedicated people who provided us with all types of insight and support prior to and during this book. Andrea Leszek, Barbara Jurin, Jenny Cheng, Kyle Christensen, Robin Daniels, Jane Hynes, Elizabeth Pinkham, Jeanine Thorpe, and Will Gradin are just a few of the shining stars who went out of their way to provide additional product information and help break logjams along the way.

Finally, we'd like to thank our various friends for their feedback and support this fourth time around. Your sense of humor, willing ear, and overall wit inspired our occasional attempts at comedy in the book. LK, VP, GK, and Salesforce.com friends and alumni (you know who you are) thanks for keeping the spirit alive.