Salesforce.com Customization Handbook

Improving collaboration in your organization

In the past, collaboration in an organization used to happen through letters, spreadsheets, or record keeping. People used to express their views, updates, and reviews through notice boards centrally located in the organization or via e-mail. Notice boards were used to express the latest happenings in an organization. As the time passed, organizations started using telephones, faxes, and telegraph to send the updates from one department to another department/person. The collaboration was a wide and vast process and used to take some days and months to exchange the latest information. The process had many steps and the failure of any step led to problems within the organization.

In the sales process, ...