Part VI
Measuring Contact Center Performance
See how to use the Salesforce AppExchange to measure your call center in a free article at
www.dummies.com/extras/salesforceservicecloud
.
In this part . . .
- Measure your support organization’s effectiveness.
- Create your own custom reporting.
- Use custom report features to dig deeper into your data.
- Plan, design, and create your dashboards to track key performance indicators for yourself, your team, or your organization.
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