Part IV
Leveraging Your Organizational Knowledge
Find out how to share knowledge with the public via Salesforce Public Knowledge Base in a free article at
www.dummies.com/extras/salesforceservicecloud
.
In this part . . .
- Learn the basic concepts and available features of Salesforce Knowledge.
- Find out exactly how to get a Salesforce knowledge base up and running in your organization.
- See the management and governance processes that are possible with Knowledge articles.
- Learn how to think about categorizing your organizational knowledge.
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