Part II
Handling Customer Issues
Find out how to build call scripts with Visual Workflow in a free article at
www.dummies.com/extras/salesforceservicecloud
.
In this part . . .
- Find out about the case record and customize it to fit your needs.
- Handle customer issues with the case management lifecycle in Service Cloud.
- Manage your caseloads and collaborate internally to optimize efficiency in your call center.
- Understand communication and automation within Service Cloud to promote faster resolution.
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