E-mail templates
E-mail templates determine the look and feel and also the content or the body of the e-mail that goes out of Salesforce. One of the greatest abilities of the e-mail templates is to dynamically associate the data of a record with the e-mail that's flowing out of the Salesforce system.
E-mail templates are stored under public folders called unified folders, or your personal folder or a custom-created folder. For the time being, let's not worry too much about the folders and assume we are creating a new e-mail template from the unified public folder. You can create the e-mail template by navigating to Setup | Administration Setup | Communication Templates | Email Templates. There are basically four different types of options that ...
Get Salesforce Essentials for Administrators now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
