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Salesforce CRM: The Definitive Admin Handbook - Second Edition by Paul Goodey

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Chapter 9. Best Practices for Enhancing Productivity

In this chapter of Salesforce CRM: The Definitive Admin Handbook, we will look at ways to improve the return on investment from the Salesforce CRM application by adding further values and improving the experience of users in the system.

We will look at user adoption and describe ways to maximize the benefits of CRM within your organization by introducing additional functionality using external applications from the AppExchange Marketplace, such as the Salesforce Adoption Dashboards app which is a free app provided by Salesforce (through their Force.com Labs AppExchange listing).

As businesses evolve and processes change, new functionality and information requirements are often identified. Here, ...

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