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Salesforce CRM: The Definitive Admin Handbook - Second Edition by Paul Goodey

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Role hierarchy

Once the Organization-wide defaults have been established, you can use a role hierarchy to ensure that managers can view and edit the same records as their line reports (or subordinates). Users at any given role level are always able to view, edit, and report on all data owned by or shared with users below them in the hierarchy, unless the OWD settings specify ignoring the hierarchies.

To view and manage your organization's role hierarchy, navigate to Your Name | Setup | Administration Setup | Manage Users | Roles as shown in the following screenshot:

Role hierarchy

Here you can choose to view the hierarchy in one of the following options:

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