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Salesforce CRM: The Definitive Admin Handbook - Second Edition by Paul Goodey

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Search overview

Salesforce.com uses custom algorithms that consider the following within searches:

  • The search terms
  • Ignored words in search terms (for example, the, to, and for)
  • Search term stems (for example, searching for speaking returns items with speak)
  • Proximity of search terms in a record
  • Record ownership and most recently accessed records

A user might therefore not have the same search results as another user performing the same search because searches are configured for the user performing the search. For example, a user recently viewed a record, the record relevancy increases, and the record moves higher in their search results list. Records that are owned by the user also move higher in their search results. There are currently three types ...

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