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Salesforce CRM - The Definitive Admin Handbook - Fourth Edition by Paul Goodey

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Questions to test your knowledge

You are now presented with some questions about the key features of Salesforce CRM administration in the area of Workflow Automation which have been covered in this chapter. The answers can be found at the end of the chapter.

Questions

We present six questions about workflow automation, workflow processes, time-dependent workflow, initiating Approval Processes, approving or rejection Approval Processes, and capabilities during Approval Processes to verify your understanding of workflow automation and approval processes.

Question 1 - Workflow Automation

What are the key concepts of workflow automation in Salesforce CRM? Select one:

a) Workflow rules and time-dependent features.

b) Workflow rules and actions.

c) Workflow ...

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