You are now presented with some questions about the key features of Salesforce CRM administration in the area of Workflow Automation which have been covered in this chapter. The answers can be found at the end of the chapter.
We present six questions about workflow automation, workflow processes, time-dependent workflow, initiating Approval Processes, approving or rejection Approval Processes, and capabilities during Approval Processes to verify your understanding of workflow automation and approval processes.
What are the key concepts of workflow automation in Salesforce CRM? Select one:
a) Workflow rules and time-dependent features.
b) Workflow rules and actions.
c) Workflow ...