INDEX
added value, unique, 42–44
affluence symbols, 85
amazing customers, 99–100
anecdotal selling approach, 75–76
appearance, 26, 30, 78–80, 84, 85
approach/first contact, 9–10
Art of War, The (Sun Tzu), 36
asking for action, 9, 11, 92–96
assumption close, 94
attention, getting customer, 58–60
audio books, educational, 16
authority, projecting, 85
authorization close, 94–95
Bain & Company, 105
breakfast meetings, 26
business to business selling, 55–56
caring, 67
CDs, educational, 16
client-centered approach, 60
closing questions in, 93–95
improving skills in, 109, 112–113
ratios for, 22–23
selling more stuff (SMS)/making more money (MMM), 27–28
coefficient of sales effectiveness, ...
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