Sales Scripts that Sell, Second Edition

“We Have Decided Not to Buy the Product/Service from You.”

The “Why?” Script May I ask why? The “What Changed?” Script What changed your mind? The “Still Time to Change” Script Who did you decide to go with? Wait for an answer. They are a good company, but, of course, we feel we are better because [your company’s benefit]. I’m sure that there is still time to change your mind, isn’t there? The “Where Did I Go Wrong?” Script Ask for feedback. What caused you to make that decision? Obviously, I failed to get my message across. Could you share with me where I went wrong? The “No Longer Concerned” Script Remind the prospect of worthy objectives. Create pain. Are you no longer concerned with [improving productivity/enhancing morale/increasing profits ...