Shared Services
A specialist is a man who knows more and more about less and less.
—William J. Mayo
Shared Services represents the specialty roles, people, and services that are necessary for the success of an Agile Release Train (ART) or Solution Train but that cannot be dedicated such a train on a full-time basis. Because these resources are specialized—often single-sourced and typically quite busy—each ART and Solution Train must plan to engage the shared services personnel it needs, when it needs them.
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The focus that comes from assembling all the necessary skills and abilities needed to deliver value is what characterizes ARTs and, ...
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