Principle #9: Decentralize decision-making
Knowledge workers themselves are best placed to make decisions about how to perform their work.
—Peter F. Drucker
Delivering value in the shortest sustainable lead time requires decentralized decision-making. Any decision that must be escalated to higher levels of authority introduces a delay. Also, such decisions can decrease quality due to the lack of local context, plus changes to the facts on which they are based that occur during the waiting period.
Conversely, decentralizing decision-making reduces delays, improves product development flow and throughput, and facilitates faster feedback and more ...
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