Index
A
accountability, enforcing, 113-114
active energy management systems, 100-102
adoption, ensuring, 71
advocacy loyalty, 69
Andreessen, Marc, 61
“Apps Unlimited,” 90
asset management, 80
AssuraMed, 50
B
Banfield Pet Hospital, 125-128
business and medical team integration, 131-134
five monkeys experiment, 130-131
benchmarks, 115
Benioff, Mark, 67
Big Data, 100
“cloudification” of business, 59-61, 75-77
analytics, 81
asset management, 80
business model transformation, 82
data management, 80
designing compelling user experiences, 81
“Internet of Everything,” drivers of, 77-79
smart products and services, 79-80
Blaisdell, Mikael, 62
blueprint for STAR process, 21-23
board of directors, ...
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