PREFACE

Information technology (IT) has, over the past half-century, migrated from being a specialized technical discipline staffed by computer scientists, to the position it occupies today at the very center of enterprise capabilities and assets. Regardless of industry sector or geographic location, running a company, a governmental agency, or an enterprise of any other kind has, quite simply, become inconceivable without the technologies, skills and resources found in the typical IT function. In many instances, IT is not only an enabler of productive activity on a vast scale, but a source of differentiation and competitive advantage.

The IT function in a typical corporation can employ hundreds or even thousands of professionals, and account ...

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