CHAPTER 6: TOWARD HIGH-PERFORMANCE IT

Over the course of this book, I have attempted to map the steps required to run IT like a business. But running IT in a business-like fashion is not an end in itself; the goal is something greater still – high-performance IT.

Accenture’s proprietary research into high-performance IT has drawn a clear cause-and-effect relationship between high-performance IT and high performance across the entire enterprise. As you map your IT function’s transformational journey, keep this ultimate destination in view. Whether you decide to incrementally change over an extended time period, or make a single concerted push in transforming your IT function, high-performance IT is the destination that counts.

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