Introduction

Strange thing, management. It’s something few of us set out in life to do, yet most of us find ourselves doing at some point.

Career adviser:

What would you like to do when you finish school?

16-year-old:

I want to be a manager.

Did this happen to you? No, me neither. But here you are anyway.

As a manager you are expected to be a lot of things. A tower of strength, a leader and innovator, a magician (conjuring up pay raises, resources, and extra staff at the drop of a hat), a kindly uncle/aunt, a shoulder to cry on, a dynamic motivator, a stern but fair judge, a diplomat, a politician, a financial wizard (no, this is quite different from being a magician), a protector, a savior and a saint.

You are responsible for a whole group of people ...

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