Chapter 98. Don’t Cut Corners—You’ll Get Caught
“Do you ever compromise on service? Do you cut corners, only partially fulfil, or even forget commitments? Exceptional service means keeping every commitment you make to customers. Period.” | ||
| --Mark Sanborn, motivational speaker | ||
Maybe you make airplanes—are you going to cut corners? Maybe use substandard metal in the wings? Replace the engines with junkyard replacements? I don’t think so. You’d get caught pretty quick. Hey, there is an increasing trend of taking managers to court if they have been responsible for injury to anyone using one of their products that has been found to be faulty (by way of design or manufacture or cost cutting). Fair enough. If we are all made to be personally responsible ...
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