Chapter 82. Show You Understand the Viewpoint of Underlings and Overlings
“Courtesy toward opponents and eagerness to understand their viewpoint is the ABC of nonviolence.” | ||
| --Mahatma Gandhi | ||
Being an underling—as we all know because we’ve all done it, been there—is tough. You get to take a lot of orders from a lot of people delivered in a way that makes you defensive and makes you angry.
But hey, being a manager is often no better. Now you are caught in the middle. You get all that flack from the staff, plus all the crazy directives from the chief executive. You are no longer an underling and not quite an overling. You are the middle of the sandwich. You’re going to get it from both directions, upward and downward.
One of the best ways to take the ...
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