Chapter 29. Understand the Roles of Others
“The problem is that we don’t educate staff in the ‘bigger picture.’ In this case, that bigger picture relates to what other people do, their various expertise, and the relationship of other employee’s jobs to each other.” | ||
| --Robert Bacal, The Complete Idiot’s Guide to Dealing with Difficult Employees | ||
I used to believe that to be a good manager I had to be able to do not only my own job—managing—but also everyone else’s job as well. And probably, I thought in my heart of hearts, I should be able to do it as well as them if not better. Thus, I figured, if there was an emergency I could step into the situation and do their job and everything would carry on functioning. Yep, I bet you’re there before me. ...
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