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Ruby in Practice by Assaf Arkin, Jeremy McAnally

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Chapter 6. Automating communication

This chapter covers

  • Sending email
  • Processing email
  • Exchanging messages with AIM
  • Exchanging messages with Jabber/XMPP

With the proliferation of communication technologies like the telephone, the internet, and cell phones, people are more connected than ever before, and recent software advances have allowed us to automate these communications: electronic call center menus, widespread email, instant messaging (IM) bots, and so on. This sort of communications automation software can make your life much easier when it comes to handling interactions with coworkers, employees, and customers. For example, you might want to send out an email to 500 customers when their product has shipped. As invisible and minor as ...

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