Index

A

A/B testing, 119

a morning a month, 23

acknowledgment tokens, 84

Agile development, 27

amateurs, usability testing by, 6

B

budget for testing, 28

C

Camtasia, 66, 89

checklists, 57–61, 68

consent form, recording, 153

D

debriefing meeting

how to run, 105

purpose of, 103

demo test, 21

Designated Greeter, 60, 69

do-it-yourself usability testing

budget for, 28

defined, 14

compared to Big Honkin’ Test, 25

domain knowledge, 41

E

entrance and exit questions, 88

ethical considerations, 84

F

facilitator

role of, 63

similarities to therapist, 63, 81–85

G

Google Website Optimizer, 119

GoToMeeting, 66, 137

grade on a curve, 42, 74

H

hall monitor, 98

instructions for, 99

hallway tests, 118

Home page tour, 75

hurt feelings, dealing with, 100

I

incentives ...

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