Chapter 9. Make it a spectator sport
Getting everyone to watch and telling them what to look for
You can observe a lot by watching.
—LAWRENCE “YOGI” BERRA
One of the most valuable pieces of advice I can give you about usability testing is to do everything you can to get as many people in your organization as possible (stakeholders, managers, developers, designers, editors, writers—even executives) to attend your test sessions in person. Or, in maxim-speak:
Why do I think it’s so important to get people there in person? Because, when it comes to usability testing…
Seeing is believing
It’s another one of the things that everyone who’s done a lot ...
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