“Do not confuse my pleasant disposition with lack of resolve.If I have to have someone’s head on a stick, I will.”—Female CEO of a health system
And by the end of the week, she did.
This CEO described her management philosophy (the above quote) during our first meeting. I have never forgotten it. She conveyed this philosophy during an off-site meeting shortly after starting as CEO. She further explained her philosophy of treating people with kindness and respect while expecting loyalty, commitment, and exceptional performance.
Read the quote again. Say it in a quiet voice, a loud voice, an angry voice, and a disenchanted voice. Which voice makes you feel respected? Humbled? Energized? Scared? When this ...