Right-Time Experiences: Driving Revenue with Mobile and Big Data

Chapter 10Engage and Empower Employees

I've discussed some of the process changes that are necessary to evolve into an organization that provides customers, employees, partners, and other stakeholders right-time experiences. I've outlined the initial steps to a technical plan. The issues I want to discuss now are the challenges and opportunities new technologies—mobile, big data, and cloud computing—put on the overall organization. These technology and behavioral shifts will change how organizations should operate.

The future of work is here, and it's different than in the past. It's distributed. It's mobile. It's real-time and multimedia. The up-and-coming generation of workers grew up with mobility, cloud services, and social networks. Everywhere you look, technology and IT are at the center of the changing of the future of work. Business and the workplace are no longer tied to a physical location. The future of work is focused on teams and projects.

The office can be anywhere and everywhere the employee goes. Employees can be in different countries. They can work from their homes, the office, or a corporate location. Mobile, social, and video have the power and promise to create a new workplace that is more connected and collaborative than it has ever been.

Technology will change how we recruit, manage, and motivate. It's stating the obvious to note that organizations that can find and keep top talent are apt to gain competitive advantage, improve client satisfaction, and ...