Key Points
- Over the past 30 years, most key business processes have been reengineered to improve their effectiveness, efficiency, and contributions to revenue.
- Six Sigma and similar continuous improvement disciplines have been used as the basis for implementing these changes.
- Six Sigma is disruptive but not destructive; companies can transition incrementally toward its full adoption without suspending operations.
- Revenue Performance Management is to the demand chain and revenue side of the business what Six Sigma has been to the company’s other key processes.
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