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Retention by Peter R. Garber

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Clarifying Expectations

Employees need to know precisely what is expected of them, from what their immediate job responsibilities are and who they are supposed to inform when they make a decision to which company functions they are required to attend in the course of the year. Nothing should be assumed, and there should be no “surprises” when it comes to responsibilities, goals, objectives, and deliverables. This is most important for the people you want to retain. Employees get upset if they feel that they don’t have a clear understanding of what is being expected or required of them. An organization might excel at communicating this vitally important information, but the employee might still feel that these expectations are not clear. ...

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