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Retail Crime, Security, and Loss Prevention

Book Description

Retail Crime, Security, and Loss Prevention is destined to become the "go to" source of crime- and loss prevention- related information in the retail industry. Written and edited by two nationally recognized retail security experts and enhanced with 63 contributions by others who contribute expertise in specialized areas, this book provides over 150 definitions of loss prevention terms, and discusses topics ranging from accident investigations, counterfeit currency, emergency planning, and workplace violence to vendor frauds. No other single work contains such a wealth of retail security information.

The co-authors are Charles “Chuck? Sennewald, CSC, CPP former Director of Security at The Broadway Department Stores, a major division of Carter Hawley Hale Stores, Inc., founder of the IAPSC and author of numerous security industry books, and John Christman, CPP, former VP and Director of Security for Macy's West. They have put in one book a wealth of information, techniques, procedures and source material relative to retail crime and loss prevention which will prove an invaluable reference work for professionals at all levels within the industry.

* Tables, current industry figures, and statistics fully articulate the impact of loss prevention and theft in the retail setting
* Case examples from the authors' own experience illustrate real-world problems and connect theory to practice
* The most complete book available on retail security

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. Dedication
  6. About the Authors
  7. Contributors
  8. Preface
  9. Introduction
  10. A
    1. Academic Programs
    2. Alarm Systems
    3. Amateur Shoplifters
    4. Asphyxia
    5. Auras (Guilt Auras)
    6. Award Programs
  11. B
    1. Badges and Identification Cards
    2. Balancing a Cash Register
    3. Bank Deposits
    4. Best Practice: Shoplifting
    5. Bomb Threats
    6. BURGLARY (24-hour stores, e.g., Convenience Stores, Gas Stations, Drug, Grocery, and Liquor Stores)
  12. C
    1. Cables
    2. Case Management and Electronic Incident Reporting
    3. Cash Control: Automated
    4. Cash Office Security
    5. Cash Register Manipulations
    6. CCTV: An Historical Perspective in Retailing
    7. Celebrity Appearances and Special Events
    8. Celebrity and other “Sensitive” Arrest
    9. Chase/Chasing Policy
    10. Check Fraud
    11. Citizen’s Arrest (Private Person’s Arrest)
    12. Civil Disturbances
    13. Civil Recovery
    14. Civil Restitution
    15. Collusion
    16. Company Property
    17. Concessionaires and Tenants
    18. Conditional (Controlled) Release
    19. Conscience Letters
    20. Consent to Search
    21. Contract Security in Retail Environments
    22. Counterfeit Currency
    23. Courtroom Appearance and Testimony
    24. Crime Prevention through Environmental Design (CPTED)
    25. Customer Accident Investigations
    26. Cybersecurity Rules for the Retail Industry
  13. D
    1. Discount Violations
    2. Displays
    3. Distribution Centers/Warehouses
    4. Docks (Receiving and Shipping)
    5. Documentation
    6. Drug Store Loss Prevention
    7. Drug Testing
    8. Drugs in the Workplace
  14. E
    1. Emergency Planning for Retail Businesses
    2. Emergency Exits
    3. Employee Fraud
    4. Employee Handbook
    5. Employee Purchases and Package Control
    6. Employee Theft and Misconduct
    7. Entrapment
    8. Escort Policy and Procedure
    9. Ethical Dilemmas and Conflicts of Interest
    10. Evidence
    11. Exception Reporting Software
    12. Executive Protection
    13. Expert Witnesses
    14. Extortion
  15. F
    1. Fences and Fencing
    2. Fire and Fire Prevention
    3. Fitting Rooms and Their Control
    4. Forms
    5. Fraudulent Outsourcing and Invoicing
    6. Fraudulent Refunds
  16. G
    1. Ghost Employees
    2. Gift Card Fraud
    3. Good Housekeeping as a Shrinkage Prevention Tool
    4. Grab and Run
    5. Grocery Loss Prevention
  17. H
    1. Highjacking Prevention
    2. History of Private Security
    3. “Holds”/ Hold Procedures
    4. Hotlines: The Modern Employee Hotline: Incident Report Management From A to Z
  18. I
    1. Incident Reporting: Electronic
    2. International Foundation for Protection Officers (IFPO)
    3. Integrity Testing of Sales Associates
    4. Integrity Tests
    5. Interactive Video Training
    6. International Association of Professional Security Consultants
    7. Inter-Store and Other Transfers
    8. Interviews and Interrogations: The Process of Interviewing and Interrogation
    9. Investigations
  19. J
    1. Jewelry (Fine)
    2. Juveniles
  20. K
    1. Key Control
    2. Kleptomania
    3. Known Loss Reports
  21. L
    1. Labor Disputes: Managing Them
    2. Labor Disputes: Some Considerations
    3. Law Enforcement Officers as LP Agents
    4. Law Enforcement Retail Partnership Network
    5. Legal Cases by Subject Matter (Case Law)
    6. Legal Considerations
    7. Liaison with Law Enforcement
    8. Lighting: Outside
    9. Lockers
    10. Loss Prevention as a Concept
    11. Loss Prevention Manuals: Content & Preparation
    12. Lost or Unaccompanied Children
  22. M
    1. Malls and Shopping Centers
    2. Manuals for Security/LP: Protection of Contents
    3. Membership Stores
    4. Merchandise Inventory
    5. Miranda Rights
    6. Mission Statement
    7. Security Department Function
  23. N
    1. Negligence in the Employment of LP Personnel
    2. Night Depositories
    3. “No Touch” Policy
  24. O
    1. “Oh Shit Syndrome”
    2. On-the-Job Training (OJT)
    3. Organized Retail Theft
  25. P
    1. Parking Lot Crimes and Other Problems
    2. Performance and Development Review Process
    3. Polygraph
    4. Post Orders
    5. Pre-Employment Screening
    6. Premises and Personal Injury Liability
    7. Preteen and Teenage Shoplifting
    8. Preventing Theft of Merchandise by “Customers”
    9. Product Tampering:—An Historical Perspective
    10. Product Tampering and Contamination
    11. Proprietary Information
    12. Prosecution vs. Release
    13. Public Restrooms
  26. Q
    1. Quick Change Artists
    2. Quotas and Goals
  27. R
    1. Report Writing
    2. Requests by Shoplifting Detainees
    3. Restaurants in Stores
    4. Retail Fraud
    5. Retail Merchandising in Casinos
    6. RFID—Informed Consent: Ethical Considerations of RFID*
    7. Riots
    8. Robbery: Prevention Checklists and Questionnaire
    9. Roof Security
  28. S
    1. Security and Emergency Communications
    2. Security Mirrors
    3. Security Surveys
    4. Security Technology and the Retail Industry: A Glimpse into the Future of Loss Prevention
    5. Selected Security-Related Organizations
    6. Selecting and Hiring Loss Prevention Personnel
    7. Sell More, Lose Less: Understanding the Behavior of Shoppers and Thieves
    8. Sex Crimes in the Retail Environment
    9. Shoplifter Diversion: Don’t Just Stop Shoplifters—Get Them to Stop Shoplifting
    10. Shoplifter Profiling: A Retail Loss Prevention Tool
    11. Shoplifting
    12. Shoplifting, Definition
    13. Shoplifting and Organized Retail Theft
    14. Shortage Awareness Programs
    15. Shrinkage Reduction: A Plan that Actually Reduces Shrink
    16. Small Claims Court
    17. Special Police Powers for Security Officers: Issues for Consideration
    18. Stockrooms and Other Back-of-the-Store Areas
    19. Subliminal Messaging
    20. Subpoenas
    21. Sudden in Custody Death
    22. Supply Chain Security Overview for Retailing
    23. Surveillance
  29. T
    1. Standards of Conduct
    2. Standards of Conduct
    3. Threat Assessment and Management: An Integrative Approach
    4. Ticket Switching
    5. Till Taps
    6. Time Card Violations and Time Falsification
    7. Training
    8. Trash
    9. Trespass
  30. U
    1. Use of Off-Duty Police Officers in Loss Prevention
    2. Use of Private Investigators by Retailers
  31. V
    1. Vandalism
    2. Vendor Fraud, Badging, and Control
    3. Vendor Relations
    4. Video Surveillance: From CCTV to IP and Beyond
    5. Visitor Badging and Control
    6. VSOs vs. Plainclothes
  32. W
    1. Weapons
    2. Why Do Our Employees Steal?
    3. Window Smashing
    4. Winning the Battle Through Pre-Employment Screening for Loss Prevention Professionals: Ten Critical Things You Need to Know
    5. Witnesses and Their Reports
    6. Women and Minorities in Retail Security Today
    7. Women in Loss Prevention
    8. Working to Stop Robbery—A Grocery Store Perspective
    9. World’s Largest Retail Trade Association: The National Retail Federation’s Role in Retail Loss Prevention
    10. Workplace Violence: Zero Tolerance is Not Enough
  33. Definitions
  34. Index